FAQ

How can I contact Northern Garms? 

We are always happy to help at Northern Garms so please email us on 

info@northerngarms.co.uk

We respond to all questions within 24 hours. 

 

What Size Do I Choose? 

Please select our size guide on each product to find your perfect size. 

 

What Payment Options Do You Offer? 

 You can choose to pay with any major credit or debit card. 

We also accept accept pay later options such as Clearpay & Klarna 

 

Can I modify or cancel my order? 

Our warehouse works 7 days a week and the window to cancel or change your order is around a 20 minute window, Please email customer services we will do all we can to help

 

Shipping Costs? 

All of our shipping costs are on our shipping page link below

Shipping – Northern Garms

 

Do You Offer Free Shipping?

Yes we do offer free Worldwide Shipping on all orders over £150 

 

Which Countries Do We Ship Too? 

We ship worldwide with the wider DHL network

 

Are Customs Fees & Duties Included? 

As we have now exited the EU we do not include any customs or duties to the EU within the price of the product. 

 

Customs fees Outside of the EU? 

There is no additional taxes or fees due outside of the EU

 

How Do I Track My Order? 

Once your order has been shipped by the warehouse you will receive an automated email confirmation with all the details you require. 

If you do have any questions please email customer services we are always happy to help. 

 

Want To Return Your Item? 

No problem, Please use the returns form within your shipment, Simply cut the address slip at the bottom of the form, Complete the form and return. 

If you do require a new form please email customer services to request another. 

 

Return Costs? 

Returns are at your own cost, But if you have requested an exchange we cover the new shipping costs. 

 

What If My Parcel Is Returned From The Courier? 

Please contact us if your parcel has been returned to us we are always happy to help. 

For UK orders returned with DPD they do impose a £10 fee which is passed onto the customer.